Shaheen

Chief Information Officer (CIO)  | South Africa

Proven Business Technology Consultant for any digital or eCommerce business. Major expertise with leading Operator within the Online and Mobile Casino and Bingo eGaming space. Business oriented focus excelling in bridging the gap between Technology and revenue streams.

Education

A+
CTI - 01/05/2004
N+
CTI - 01/05/2004

Work Experience

01/06/2017 - 31/03/2019
Broadway South Africa - (IT Manager )

Planning, directing and coordinating all Corporate IT activities including but not limited to Information Technology and Infrastructure, Communications, Security and Management for the Broadway Gaming group.

Key achievements include:
• Successful migration and integration of customer database during acquisition.
• Successful integration of retention marketing and communications delivery system using Salesforce Marketing Cloud and ReturnPath certification.
• Multiple UK Gambling Commission IT and Security Audit.
• Completed two office premises moves for 100+ employees in Cape Town and Dublin; including migration from Cisco Firewalls to Checkpoint Nextgen Firewalls.
• Ongoing delivery of a usable Azure Production and Corporate environment, including successful merging on-premises and Azure Active Directory.
• Maintenance of Critical Asset and Service Monitoring Lists with monthly updates to the Director team.

Responsibilities:
• Develop, manage and update objectives and key results (OKRs) and executions for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Facilitate, maintained organizational policies, and procedural controls and successfully completed one audit (eCogra and UK Gambling Commission).
• Develop computer information resources and strategies, providing for data security and control, strategic computing, and disaster recovery.
• Evaluate data processing and handling proposals to assess project feasibility and requirements.
• Evaluate vendor and third-party service levels and ensure requirements are met by means of timely review.
• Evaluate company information security levels are above standard and ensure requirements are met by means of timely review.
• Develop and manage work breakdown structure of information technology projects among core technology teams operating within the business and reporting to the CIO.
• Direct or coordinate activities of personnel in lieu of project deliverability.

01/03/2012 - 31/05/2017
Regis Management Services - (IT Manager )

Responsible for planning, setting up and managing all gaming related IT activities, by providing support, information technology, security and management of IT infrastructure services for the client To Play Central LTD and the brand Lucky247 for both Online and Mobile Casinos.

• Set up and managed initial Casino infrastructure including Corporate IT, Web hosting environment, SQL database and reporting services.
• Facilitate multiple business strategies focusing technology and service delivery to sustain KPIs
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and staffing.
• Prepare status reports by collecting, analyzing, and summarizing information and trends.
• Manage backup, security and user help systems.
• Develop and interpret organizational goals, policies, and procedures and setup controls that successfully passed three major IT and Security Audits (eCogra and UK Gambling Commission).
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Provide users with technical support for computer and database problems.

01/09/2009 - 31/12/2011
Bank of America Merrill Lynch - (Senior System Architect )

• Facilitated Corporate IT systems migration for the merger of BoA and MLSA
• UNIX and Wintel systems support to Tradeplant, Development and ECT&O teams
• Software management, such as testing, installing, updating, and removing
• User management and access controls.
• Server deployment, management, backups, and security.
• Network administration, such as routing, subnetting, and host configuration.
• Environment scripting/automation: apt use of sed, awk and some perl.
• Provide users with technical support for computer and database problems.

01/10/2008 - 31/08/2009
ICT Works (Total SA) - (IT Systems Administrator )

• User and Server-level Unix and Linux support, administration and consultation.
• Ensuring smooth running of data backup systems by means of Veritas and EMC applications.
• Critical disaster recovery planning and execution.
• Documenting all procedures.

01/02/2008 - 30/09/2008
Personal Systems (Home Fabrics) - (IT Systems Administrator )

• User and Server-level Windows and Linux support and administration.
• Remote desktop/server administration for 6 branches nation-wide.
• Ensuring smooth running of data backup systems by means of shell-scripting.
• Disaster recovery planning and execution.
• Documenting all procedures.

01/11/2006 - 30/11/2007
Uniterm Direct - (Senior Network System Administrator )

• Achieved Projected Annual Target within 2 months of being promoted to management role whilst managing wireless clients, maintaining 95% client uptime.
• Planning several network failover systems and ensuring their implementation.
• Responsible for the various high-site maintenance for the wireless towers
• User and Server-level support and administration, across a variety of operating systems

01/04/2005 - 30/11/2006
Peralex Electronics - (IT Systems Administrator )

• User and Server level Unix, Linux and Microsoft Windows support and administration.
• Ensuring smooth running of data backup systems by means of shell-scripting techniques.
• Responsible for mission-critical disaster recovery planning and execution.
• Documenting all procedures and training new IT technicians

Skills

Road mapping
System Architecture
Cloud Computing
Disaster Recovery (DR)
IT Project Management
Business Process Improvement
Business Acumen
Business and System Integration
Infrastructure Governance
IT Security
Virtualization
Unix
Linux
MS SQL Server
MySQL
Data Migration
Data Warehouse
Cisco
Networks

Speaks

EnglishAfrikaans

At a Glance

  • Male
  • Born January 13, 1984
  • Short Courses
  • $80 USD per hour
  • 14 Years Experience

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